Refund policy
RETURN & EXCHANGE POLICY
Delirium
www.deliriumphl.com
Effective Date: May 5, 2026
Thank you for shopping with Delirium. We stand behind the quality of every product we create. Please read this policy carefully before placing your order.
ALL SALES ARE FINAL
We do not accept returns or issue refunds except in the case of defective or damaged items as outlined below.
1. Exchanges
We offer exchanges on eligible items under the following conditions:
Eligibility Requirements
• The item must be unworn, unwashed, and in its original condition with all tags attached
• The item must be in its original packaging
• Your exchange request must be submitted within 30 days of your delivery date — no exceptions
• Exchanges are only available for items of equal value that are in stock at the time of your request
• Custom, made-to-order, and digital download items are not eligible for exchange (see Section 3)
How to Request an Exchange
• Email us at deliriumphl@gmail.com with your order number and reason for the exchange
• We will respond within 2–3 business days with next steps
• Do not ship any item back without approval — unauthorized returns will not be processed
• Once approved, you will receive instructions on how and where to ship your item
• Return shipping costs are the responsibility of the customer unless the exchange is due to our error
2. Defective or Damaged Items
If your item arrives defective, damaged, or incorrect, we will make it right. Refunds are accepted in this case only.
What Qualifies
• Item arrived with a manufacturing defect
• Item was damaged during shipping
• Item received does not match what was ordered (wrong size, color, or product)
How to Report a Defective Item
• Contact us at deliriumphl@gmail.com within 30 days of delivery
• Include your order number, description of the issue, and clear photos
• We will review your claim and respond within 2–3 business days
• If approved, we will offer a replacement or full refund at our discretion
• Refunds (if issued) will be processed within 5–10 business days
Claims submitted after 30 days will not be honored.
3. Non-Eligible Items
The following items are not eligible for exchanges or refunds under any circumstances:
• Custom and made-to-order items
• Digital downloads (final sale once delivered or accessed)
• Items that have been worn, washed, altered, or damaged after delivery
• Items without original tags or packaging
• Requests submitted after the 30-day window
• Sale or discounted items (unless defective)
4. The 30-Day Policy
All exchange and defective item requests must be submitted within 30 days of your confirmed delivery date (based on tracking).
The 30-day window begins on the delivery date — not the purchase or shipping date.
We are unable to make exceptions, so please inspect your order as soon as it arrives.
5. Contact Us
For all exchange or defective item inquiries, contact us:
Delirium
Email: deliriumphl@gmail.com
Website: www.deliriumphl.com
Please allow 2–3 business days for a response.